Terms and conditions

1. General Terms

  • Fairy Dreams offers pre-orders ONLY for the time being.
  • We will be caping at minimum 30 pieces per pre-order
  • We will only send in orders to our supplier once we have minimum 30 pieces.
  • Should the item you want is OOS and you still want it, restocking will be minimum 10 pieces per item.
  • Terms and conditions may change without prior notice.

 

2. Ordering Policy

  • To order, email us your orders to order@fairydreams.tk or simply fill in your orders in our order form. Rest assured as the form will directly go to our email and will not be viewed by any third parties.
  • Once orders are sent via the order form, no backing out is allowed.

3. Payment policy

  • Payments are to be made via POSB transfer
  • Meet-ups are only available for orders above 20 pieces
  • Payments are to be made in full before orders are able to be sent in.

4. Refund Policy

  • Once orders are confirmed and payment is being made, no refund is allowed
  • Should there be a case of an OOS (out of stock) item, customers are allowed to choose either to replace it with another item which is not OOS or opt for a refund of 65% only.
  • In any case of serious defects on the items, refunds are not allowed however, you may request for an exchange. (Refer to exchange policy)

5. Exchange Policy

  •  Items sold cannot be exchanged or refunded except for serious defects.
  • We will inspect your items and make sure they ae in good quality before posting them out
  • In very rare cases will there be serious defects that are undetected by our checks.
  • According to our supplier, comments from past customers about quality have been very encouraging so you do not need to worry about quality

  • Below are reasons that are NOT considered as serious defects and cannot quallify for exchange or refund:

  • [a] Personal dislike, change of mind after purchase.

  • [b] Slight colour differences (same colour range or any other minor physical differences), thread, fray ends, wrinkles, slight mis-alignment of seams, minor tear on seams which can be hand-stitched.

  • [c] Button loss (replacements of button will be sent to you. In the event that the same button is not available, we will send a full set of replacement buttons which will mtch your clothing).

  • [d] Minor stains (especially on light coloured clothes) e.g washable stains, smudges and dirt

  • [e] Size: clothes do not fit. therefore, please take note of measurements stated when making purchase.

  • [f] Claiming that the cutting of clothes is not good

  • [g] Deliberate damage of clothes such that it will warrant for an exchange

  • All request of defective exchanges must be accompanied by a zoom out image of the defective area and send it to us within 2 days upon receiving the items.
  • Request of exchange will not be entertained afterwards.

6. Collection Methods

  • Postage is the only option for items below 20 pieces.
  • Postage fees are to be made by customers themselves.
  • Postage price are as follows:

Local postage rates

Normal Postage for 1 piece: $1.00

Normal postage for 2 pieces: $2.50

[add $1 for every piece for above 2 pieces]

Postage fore items above 10 pieces will be weighed.

Registered postage: add $2.24 on top of the total Normal postage fee.

Overseas postage rates

A flat rate of $7.00 per piece including tracking number (registered postage)

  • Meet-ups:

Only available for orders above 20 pieces.

  • Time of meet-ups are at our convenience.
  • Place of meet-ups:

Pasir Ris, Tampines, Simei, Bugis, Dhoby Ghaut